Techseya Technical Support Features
Following is a detailed list of features included in the technical support offered by Techseya:
Lifetime Technical Support
01, Knowledge Transfer (KT)
- Extensive software usage and management guidance.
- Documentation and training for client independence.
02, Technical Usage Assistance
- Sorting out client queries regarding the functionality of the solution.
- Guiding them on how to utilize the features and tools effectively.
Six-Month Free Support
03, Server Maintenance
- Monitoring and managing the health of the servers.
- Resolving server-side issues, such as downtime or performance optimization.
04, Project Updates
- Minor adjustments and improvements in the delivered solution.
- Compatibility with new technologies or new requirements
Paid Services Starting Six Months Later
05, Ongoing Maintenance: billed monthly
- Continuous monitoring and troubleshooting server.
- Proactive updating to thwart potential problems.
06, Feature enhancements
- Personalizing and upgrading new features
- Tailoring updates for ever-changing customers’ needs
07, Advanced Technical support
Resolving deep technical questions beyond how to use, debug and fix critical problems in the system
08, Development support
- Construction and integration of new features
- Scaling systems for better performance
09, Priority support options
- Priority for resolution of key queries
- Direct account manager for strategic accounts.
These agreements may be subjected into changes annually and in such situations, the clients will be informed about the changes
